Super Pets make it simple, while on the homepage of our website there will be a “pop up” which will offer instructions on joining our Pet Points program. 

Pet Points isn’t just a rewards program, it’s an invitation to become part of our family. Pet Points gives you exclusive access to limited stocked items plus, you’ll always be first in line to know about product releases and upcoming deals. 

Want to know a cool fact? Earned points will provide cash back on your next purchases, receive $25 for every 500 points you earn. You can choose when to use your points, we also have no expiry on our Pet Points. 

Auto-Ship is a recurring order that schedules automatic product deliveries. Set your pets favourite food, treats, meds plus much more to be delivered on set intervals, then forgot and let us ship your products each time they are needed. You’ll also get a bonus 10% when Auto-Ship is selected. 

To change or edit your Auto-Ship, log in to your Super Pets account. Once there, select subscriptions / auto-ship to find your order to manage. 

Never, Auto-Ship has been set up for your convenience. Set and forget, change, or cancel your order anytime. For all edits for orders, log into the Super Pets account to make those changes.

Yes. To modify your order please log into your account, select subscriptions and choose what you would like to have done. 

For products that are not available when your order is processed were we are unable to secure them within 7 days, we will automatically refund your order and get in touch with you.

Don’t worry, this doesn’t happen regularly, we have a 99.8% fulfilment rate.

If we are unable to process the payment with your card on the day due for your Auto Deliver, you will receive an email to advise that your payment was unsuccessful and that we will retry for payment in 24hrs.

If we are unable to contact, Super Pets will place a hold on your account until payment has been received.

Super Pets offers options from weekly deliveries all the way to deliveries every 6 months, the choice is yours while adding products to your cart. 

Every pet is different so if you need advice on how often to have your items delivered, please contact our team at support@superpets.com.au.

Super Pets is an Australian-owned company, our warehouse is in Melbourne VIC. We also have offices in Brisbane QLD, if you’d like to learn please visit our about us page.

Maybe if you bring us some chocolates, we might let you in… just kidding!

Super Pets is an eCommerce business, this means that we don’t have brick and mortar stores that you can visit. This allows us to focus in on providing more value through products and convenient delivery services. 

Our founder Dylan Grills started Super Pets with his gorgeous border collie Rocco back in early 2020. They started Super Pets from a small shed on the Sunshine Coast before demand led them to opening our Melbourne warehouse. 

We are just over a year old, I know… cute right?

Yes, you sure can. We do have guidelines so please check our policy before returning an item.

30 days, Super Pets offers you 30 days from the time of order to notify us that you would like to return a recent order.

All returns must be sent back to our Melbourne warehouse.

Yes. Once an item is returned and scanned by our warehouse team, we will issue you with a refund or credit to your account; whichever you would like. 

Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be.

Yes, we certainly do. We have partnered with Australia Post for all our Super Pets deliveries.

Great news! We offer two types of delivery:

- Standard Delivery Standard orders will take between 2 - 7 business days to arrive, depending on your destination and shipping method.

- Express Delivery Delivery times are approximately 1-2 business days (longer if outside of the metropolitan area).

Super Pets has recently moved into our new factory in Melbourne, this is where most products are sent from.

We also hold stock on the Gold coast for our pet stroller range, these are the only products sent from the Gold Coast. 

Australia Post do not have a standard time of day that deliveries are made.

To make things easier for you, when you place order, make sure you give clear instructions on where the package should be left if you are not home, as we give our couriers "authority to leave". We find that customers prefer this approach for its convenience.

Please login to your Super Pets account, you can update the delivery address there. 

You can securely pay at Super Pets using your credit card, PayPal or Zip Pay. 

Yes. Super Pets accepts payment through Zip Pay for all products on our site. 

Our support team are more than happy to help try and find a product for you, some products we don’t list might be coming soon.

Please reach out to our wonderful team at support@superpets.com.au. 

Super Pets stock over 50+ Australian brands. Find the full list here: https://superpets.com.au/pages/shop-by-brand